Support
Stuck on something? Start with the quick answers below, or email us — a human reads every message, usually within one business day.
I need to change or cancel a booking
Open the booking in My Bookings. Cancellation is free up to 24 hours before the appointment. Inside 24 hours, artists with a deposit policy may charge the deposit shown when you booked.
I was charged a deposit — why?
Deposits are only charged when an appointment is missed or cancelled within 24 hours of its start. If you believe a charge was made in error, reply to the receipt email or contact us and we'll look into it with the artist.
I'm a pro and my subscription looks wrong
Sign in to the billing console on this site to see your exact status, renewal date, and card on file. Changes made there sync to the app within seconds.
How do I delete my account?
Email us from the address on your account and we'll delete your account and personal data within 30 days.
Looking for the fine print? Read our privacy policy and terms of service.